Five Reasons Why You Should Try the Staff App Today

2018-11-13T02:49:24+00:00September 11th, 2015|Software Features|10 Comments

Our Staff App was released close to a month ago. This was a very exciting product launch for us, as we knew this app would help fitness business owners in so many different ways. So far we’ve received great feedback from customers using the app.

Are you one of our many customers that have tried using the app yourself? If not, what’s holding you back? Here are the top five reasons you should try using the app at your fitness business today.

1). It’s Extremely Easy to Use

One of our biggest priorities with every product and feature release is that our product remains intuitive. Although we’ve heard that the app is super easy to use, if you do need assistance we can help. Our team member, Emily, prepared an informative overview to walk you through the app. Our Customer Advocate Team is also available seven days a week to answer any app-related questions you might have.

2). It Saves You Time

Ever feel like there’s just not enough time in the day to get everything done, especially to complete all the tasks related to running your business? This app was created to help reduce the administrative time on your plate. It handles class check-ins, retail purchases, membership sign ups, drop-in fees, digital signatures and so much more. We took some of the most time-consuming tasks and put them in both the staff and member interfaces.

3). It Saves Paper

We hate wasting paper and we hate keeping track of papers even more. From consent forms and waivers, to contracts and membership terms, keeping track of important documents for your members can quickly become a headache. The app brings organization to your life and will help you save paper in the process. The app offers digital signature capabilities and will file away signed contracts, forms and waivers so you can easily access them in the future. Go green and get organized with the app’s help.

4). Enhance Your Member’s Experience

In addition to saving you significant time, the app was developed to help enhance your members’ experience while in your gym. This app provides you with another way to interact with your valued members. For new members who walk through the door, you want their first impression to be great. By displaying Kiosk Mode on the Staff App with your gym’s branded colors on your front desk, these new members can sign up on your professional setup in a breeze.

enhance member experience

5). It’s Free

We’re proud to offer all-inclusive pricing, which means you won’t pay more for necessary capabilities. The Staff App is no exception. Access to this app is included in your monthly plan.

There you have it, these are the five biggest reasons why you should start using the app, although we’re sure you’ll find even more once you start using it at your gym, studio or school. If you’re not yet a Zen Planner customer, you can check out the App by requesting a free live demo. If you are a customer, you can download it for free today in the App Store or Google Play.

Do you have feedback that you’d like to share for future enhancements to the App? Send your comments to our Product Team at

Offering your members convenient, self-service capabilities will enhance their experience in your gym and can help with overall retention. Looking for additional retention tips? Get your copy of our free guide, 7 Essential Strategies for Member Retention.

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  1. Austin September 12, 2015 at 3:02 pm - Reply

    5 Reasons You Should Probably Wait a While Before Using the Kiosk App

    1. You are planning on using a pay option other than a Credit Card with PaySimple as your processor. (Want to accept cash, check, or the account on file? Wait for a future release. Non-PaySimple accounts must type in the cards and miss out on the lower rates because of that)

    2. You are planning on using key tags for members to scan in. The bar codes are too small to scan (at least as tested with the front camera of the iPad 2).

    3. You don’t have more that one iPad. Students get stuck trying to figure it out at times and hold up the line.

    4. You haven’t configured your programs, products, or people properly in your database. Test out everything to make sure it looks good for your clients.

    5. Your staff hasn’t been thoroughly trained on how to use it and how to help someone walk through it. Its sounds like a no-brainer, but your staff may get overwhelmed without the proper training. It’s a great app, but many people need assistance with it.

    • Tiffany Houkom September 16, 2015 at 8:03 pm - Reply

      Hi Austin,

      Thank you for taking the time to share your feedback with us. This is what enables us to make our solution even better for customers like you. We appreciate your feedback and agree that the app will be even better in the future as we add additional capability. We also believe that the app is a great solution for our customers already, especially for those interested in making student check in an easy part of their daily activities.

      You’re right, there’s definitely more that we can do within the app. We do have plans to offer additional payment options in the future, and we are actively working on resolving issues scanning certain types of barcodes with the iPad Air 2. We hope to have a fix to this to this very soon. We also designed the app with the flexibility to run in different modes (available in the “Settings” section of the app). For example, customers currently experiencing barcode issues can turn off the barcode feature, and customers who have high volume classes or want to wait on more advanced sign-up configuration can run the app in “check in only” mode. We love your suggestion that business owners try things out themselves before putting the app in front of their clients, and have provided a number of great resources, including a video, quick start guide and webinar, to make it easy to get set up and train your staff.

      Thanks again for your great feedback!

  2. Jason September 24, 2015 at 4:00 pm - Reply

    I agree with Austin, the app is certainly a bottleneck when it comes to clients and staff. The website was not ideal, but it provided less hurdles.

    • Tiffany Houkom September 24, 2015 at 4:41 pm - Reply

      Hi Jason,

      We’re sorry to hear that the app has not met your expectations. We are making continuous improvements to the app based on feedback from customers like you. Would you be interested in sharing your experience with the app so far, as well as any feedback you might have with our Product team? Our Director of Product, Christina Von Stroh, would love to hear from you. You can reach out to her at We’re looking forward to hearing from you.

  3. Sean October 9, 2015 at 11:25 pm - Reply

    Does the app only work on ipad?

    • Tiffany Houkom October 13, 2015 at 4:32 pm - Reply

      Hi Sean – The app is available on iPads only based on customer demand. We’re monitoring our overall site usage on Android tablets, as well as tracking requests like yours, to help us decide when the time is right to make this investment. We’ll definitely add your vote to the list!

  4. KARINA October 11, 2015 at 3:44 pm - Reply

    I’m constantly facing issues when using Zen. I’ve been on Zen for 5 months and I find there are so many bugs. I’m constantly having to refresh pages because I get an error display.
    The kiosk should work seamlessly with the studio side of things… But i believe that kiosk doesn’t display notifications (eg if I use Faceboard to log in someone and they have an outstanding membership or they gave expired it shows) that didn’t happen wth kiosk.

    Kiosk has been good to use for signing in new members, photo and sign waiver, but that’s all we will use it for right now.

    Still using Faceboard for daily check in.

    As for studio… I have alot of frustrations when trying to save work outs. The new update seems to have made things worse too.
    Displays and preview all looking weird and not properly configured.

    • Tiffany Houkom October 13, 2015 at 4:36 pm - Reply

      Hi Karina – Thank you for your feedback. We’re sorry to hear that you’re having such a poor experience with our product, and want to help. We just launched a new framework which still has a few bugs, which our tech team is actively resolving. We’ve passed your notes along to our Customer Success team, who will be reaching out to you shortly to understand your specific situation. They will help you through this transition, working with our development team as needed to resolve the issues that you are reporting. Thank you for your patience as we work to make the product better.

  5. Kris Herbison October 12, 2015 at 6:57 am - Reply

    It is great that the there is an app for apple products, however this leaves out all the businesses who use android, will there be an android app out?

    However based on how many issues there are with the clunky main site, perhaps some focus on improving the functionality there would be time better spent.

    • Tiffany Houkom October 13, 2015 at 4:35 pm - Reply

      Hi Kris – Thank you for your feedback. We made the decision to develop the app for the Apple iPad platform based on customer demand – it’s far and away the most popular tablet used by our customers. We are tracking requests from customers for an Android app, so we’ll be sure to add your vote to the list. We are also continuing to focus on making our Studio functionality even more tablet friendly, so you can use it on any platform.

      Our Product team is always looking for ways to improve our solution, and feedback from customers like you is the best way we can make key improvements. Would you mind sharing feedback about your experience with our solution with our Director of Product? She would love to hear what you have to say. You can reach her by emailing We look forward to hearing from you!

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