Operational Excellence Part 2: Welcoming & Exiting Athletes

As you know, first and last impressions are critical. So having a process for welcoming and exiting athletes is an important step in operational excellence. Doing a good job of bringing athletes in and kindly and attentively transitioning them out ensures everyone has a positive and consistent experience, which will lead to better retention and a higher percent of member returns.

By Kelli Sweeting | November 18, 2016