We are excited to introduce our newest feature: Kiosk Mode on Staff App; the perfect way to streamline your member’s self-service check-in and retail purchases! We’ve been hard at work consolidating some of our current Kiosk iPad App capabilities and feature requests into one single app, allowing you to manage less and make your member’s front desk experience more enjoyable. Kiosk Mode has many great enhancements inspired by the feedback provided from customers like you.
Support for both Android and iOS
Unlike the Kiosk iPad App, you will be able to use Kiosk Mode on both your Android and iOS devices. Download the Staff App from either Google Play or the App Store to get started!
Cash payments
Offline and cash payments have been two of the most requested features. With Kiosk Mode, you can easily jump back into Staff Mode to process an offline payment.
Single tap check-in
Your current class of the day will automatically be highlighted and selected, allowing your members to simply walk up, find their name and check-in with a single tap.
Ability to pay unpaid bills
If a gym member has an issue with their account (unpaid bills, unsigned documents, etc.), they will see an alert when they try to check-in. Within Kiosk Mode, they can resolve these alerts by:
- Signing documents
- Adding credit cards by using our new credit card photo capture feature
- Paying any outstanding bills, allowing you to be more at ease knowing bills and documents are taken care of!
Streamlined retail checkout
Save time by allowing your members to make retail purchases on their own. On top of our existing member checkout, we’ve also introduced a more streamlined guest option. Regardless of the person’s status in Zen Planner, your prospects, alumni, students and now guests can check out in a breeze without having to remember their password. When they choose “checkout” they can select “Check Out As Guest” to enter in payment information, making retail purchases easier than ever before.
If you need help accessing Kiosk Mode, or have any questions or suggestions for us, please reach out to our Customer Advocate team at help@zenplanner.com or at 866-541-3570, or check out the following resources below:
- How to Access Staff App – Kiosk Mode and Check-In
- How to Resolve Alerts on Kiosk Mode
- Purchasing Retail on Kiosk Mode
Interested in learning more about Kiosk Mode and the Zen Planner Software Suite? Schedule your demo with one of our Software Specialists today!
Are you removing the barcode checkin options through the Staff App Kiosk Mode? I’m not seeing this feature in the staff app kiosk mode.
Hi Scot, our team member Erin McMorrow will be reaching out to your shortly to answer this question. Thanks!
Some of our members regularly use ‘drop in’ and are used to paying at that time. After watching the webinar, my understanding is that they will not be able to check in without a staff person logging into the staff side. Is that right?
Hi Ann,
The vast majority of feedback we have received for the Kiosk iPad App is that it is too complicated, and workflows are too long. Our data showed very low usage on self-sign up for drop-ins. This led to the discovery that most businesses prefer to have a staff member process the transaction. Because of this, we decided not to include the ability to self-sign up for drop-ins in the initial phase of Kiosk Mode on Staff App.
However, we regularly challenge and adjust our priorities based on feedback from customers like you, and will continue to improve Kiosk Mode over time. Currently, our recommended process for taking payment for a drop-in is through Staff App via a device at the front desk area (through our Front Desk desktop app or using Staff App on a tablet or phone). If you have any additional questions, our Customer Advocate team is here to help. You can get in touch with them by emailing help@zenplanner.com. Thanks!
Can the app be used on an ipad or does it have to be another kind of tablet?
Hi Jaya – The Staff App can be used on an iPad. Thanks!
Does zen planner offers card reader for sales
Hi Vitor – Are you referring to a physical point-of-sale device to process credit cards? If so, I would check out this help article regarding credit card swiper system requirements: https://help.zenplanner.com/hc/en-us/articles/204018214-How-to-Choose-Add-a-Credit-Card-Swiper. Let me know if you have any more questions, and I can point you in the right direction.
In the Staff App in kiosk mode, how do you remove clients’ ability to see the rest of the day’s schedule since it is currently listed on the left in the day schedule?
I.e. staff -kim might be logged in, but we don’t want all clients(PT or classes) seeing what kim’s schedule is or who the clients are in the sessions on that day. Esp if the client is only doing classes and has a class membership, we don’t want them having access to other PT clients info (for example names and photos) and their session times.
We also don’t want clients being able to see a trainers schedule.
How do we manage that?
Is the schedule on the side, dictated by the staff’s system access/security?
Will you keep the specific Zen Planner kiosk app (which is only available on the Apple iPad)? At least the view the client sees is based on when they check in and enter their name. This means that clients doing classes can see what is available and what has been reserved and not irrelevant PT info. While the PT client can see their reserved session AND possible classes they could potentially do later in the day etc.
We are concerned about privacy.
Thanks for reaching out with these great questions. Our Customer Success team will be reaching out shortly to help you through these answers. Please let us know if you have any more questions, and reach out to our team of experts anytime: https://help.zenplanner.com/hc/en-us/requests/new.