The Importance of Customer Service in the Fitness Industry
Retention is always a top concern for fitness business owners, and exceptional customer service is a simple way to keep your members coming back for years to come.
I’m Coach Kelli, a devoted CrossFit gym owner with 15 years of experience managing my facility, along with owning yoga studios and wellness centers. Beyond the fitness world, I have a passion for cooking, cherish moments with my children and family, and find joy in spending time outside. Having experienced the highs and lows, I’m dedicated to leveraging my expertise to help you grow and succeed on your fitness journey.
Retention is always a top concern for fitness business owners, and exceptional customer service is a simple way to keep your members coming back for years to come.
From improving your customer service to expanding your class & supplement offerings, small changes can make a big difference at your gym. Learn more!
Wanna take your fitness business to the next level? Check out some of the thought-provoking & inspirational books on our fitness entrepreneur reading list!
One of the most difficult decisions to make in studio ownership is pricing. The key to your revenue model, pricing, can keep owners and operators up at night.
There’s never been a better time to be in the health and wellness industry. Fitness is mainstream, it’s profitable and it makes the world a better place. Ready to take the leap and become a fitness business owner?