What You Should Include In Your New Member Welcome Packet

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Welcome Packets at Your Box

If you asked 10 different people what they loved most about their box, they’d each tell you it’s the community. It’s the camaraderie, support and feeling you belong that makes this better than any other sport or workout. As a box owner, you know this and do what you can to build and nurture your community, starting with each new athlete. If your new athletes feel welcome and included, it’s almost a certainty that they’ll stay with your box.

Get your copy of our free Athlete Retention Guide for advice on how to keep your athletes loyal.

One often overlooked, simple way to welcome new athletes is with a welcome packet. Packets are easy to put together but well received and appreciated. To help you create your own welcome packet, we’ve made this list of the most common things to include.

General Information

Start by sharing your mission, vision and box rules. Then include things like your cancelation policy, membership options, coach bios, nutrition tips, list of necessary equipment and details about your childcare, if you provide it. You should also include information on your referral program, and add a couple of guest passes for your athletes to hand out.

CrossFit® History and Philosophy

Include a general overview on the history and philosophy of CrossFit®. We like the resources you can print from the CrossFit® Journal library.

Rhabdo Overview

Tell your members about the dangers of Rhabdo and the importance of rest.

Welcome Packets at Your Box0

Software and App Cheat Sheet

Provide a quick cheat sheet for your software and links to download your Member App. Be sure to share the basics, as well as information on how to reset a password when it’s forgotten.

Information on the Products You Sell

If you sell nutritional products or supplements, tell your athletes why you endorse them. You can also include free samples or a discount code to Welcome Packets at Your Box01encourage them to try your favorite products. If you have a regular grass fed beef supplier, ask them for a handout to include in your packet too.

When it comes to the creation of your packet, simple is better. Start a single document with a table of contents page, and list each section out as you would a chapter in a book. Then use main heading sections to cover your material. If you keep everything in a single document, it will be easy to save and edit as needed.

When your document is the way you want it, just print it out and insert the PDFs you get from the CrossFit® Journal. If you want to save money on printing, feel free to email new members a digital copy.

Here’s what your table of contents could look like:

Table of Contents

  1. About Us, Mission & Vision
  2. Box Rules
  3. Membership Options and Pricing
  4. Cancelation Policy
  5. Referral Program
  6. Equipment
  7. Child Care
  8. CrossFit® History
  9. Rhabdo Overview
  10. Software & App Cheat Sheet
  11. Products We Sell

To present your packet, use a manila folder with one of your stickers or an ink-stamped logo on the front of it. Some box owners like to include a page for members to sign and return, as a way to acknowledge they received their packet. Collecting signed returned pages is extra work, but signed confirmations could come in handy if you have a dispute over your policies.

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Shilo Lucyk

Shilo Lucyk

In her spare time Shilo enjoys teaching yoga classes, doing CrossFit® and reading anything she can get her hands on.

0 responses to “What You Should Include In Your New Member Welcome Packet”

  1. Mariya says:

    Love this article. It would also be beneficial to include a section on gear for those who plan to stick with this sport. Listing what is needed and what should be bought with explanation for each may help beginners feel more at ease (i.e., lifters and WOD sneakers: what they are, importance of them, when lifters are used, ex’s of brands, jump rope (examples of company’s and explanation on how to find best fit, how to measure if rope fits your height), wrist wraps- what they are and when they’re used, gloves (different suggestions for gloves (batting gloves better for rope work vs. receiver gloves better for bar work), knee high socks for rope climbs, etc…

  2. Mariya says:

    Oh and I forgot to mention weightlifting belt (what to look for, where to buy, and when to use)

  3. Tiffany Houkom says:

    Great idea, Mariya! This might inspire a follow up post. Stay tuned!

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