We love it when we receive feedback from our customers. This feedback guides us as we make our day-to-day decisions. For instance, we take feedback into account when deciding which new features we should develop or how many new team members we should hire. Monthly, we hold a drawing to thank customers who took the time to submit feedback for our Customer Advocate team, and we have a beta test group to formally collect feedback on our product enhancements. On Friday’s we internally share a document called “Feedback Friday,” which is a recap of the customer feedback we collected for the week.
Last week we were honored by feedback in the form of martial arts software review from a valued customer on an external website, and it’s so nice we want to share it. Andrew Smith, from Revolution BJJ, posted a great review of our product and Customer Advocate team on the site Bubble News.
If you have feedback to share, we want to hear it. You can always email our product team at firstname.lastname@example.org or our marketing team at email@example.com. We’d also love to engage with you on the comment section of our blogs. Everything we do, we do for our customers, so please don’t hesitate to let us know if something is on your mind.
Check out our latest eBook, Fitness Business Management Time Traps to Avoid. This guide will help you identify which tasks are taking up too much of your time, how to avoid these traps in the future and, most importantly, how creating efficiencies can help you better build relationships with your members.