How to Convert Drop-In and Class Passes to Memberships

2018-11-14T17:37:31+00:00July 18th, 2016|Yoga|2 Comments

Converting Drop Ins into Members

While drop-in visits and class passes give students flexibility, they give studio owners a reason to worry. You can never be sure how many drop-ins and class passes you’ll sell each month, and that means you can’t accurately forecast future revenue. Even if you’re a well-established studio, this uncertainty eventually becomes a problem.

The solution is to move your students to recurring monthly memberships. With monthly memberships, you can predict future revenue and enjoy a steady and dependable stream of income. Recurring monthly memberships also take the (monthly) decision to renew out of your student’s hands. You can easily move your students away from drop-in visits and class passes by putting some attractive options and key policies in place.

Get your copy of our free Student Retention guide for strategies on keeping your students loyal.
Make it Attractive to be a Member

To start, your monthly recurring memberships need to be the most attractive option for your students. The right pricing is important, and we’ll cover that next. But you can include some perks in your membership packages that will help make them the best option. Try including the following in your membership packages:

  • free members only monthly event
  • free guest passes
  • discounts on workshops
  • merchandise discounts (like mats and water bottles)
Offer Tiered Memberships

Setting up tiered membership options gives students the flexibility they desire, while still moving them away from single-visits and class passes. Of course, this suggestion has to work for your studio and sales process. So our advice is to keep the options simple. Look at how often your students come to class, and build tiered memberships to match the most common drop-in frequencies. Here are some common options:

  • Tier 1- 1 class per week, or 5 classes per calendar month
  • Tier 2- 2 classes per week, 8 classes per calendar month
  • Tier 3- Unlimited classes per week and month
Reduce the Commitment Period

If you ask for too long of a commitment, your memberships won’t sell. Consider a 15 or 30-day cancelation option so students don’t worry about being locked-in if their life changes.

Setting up recurring monthly memberships for your students, no matter how many classes per month they contain, are an excellent way for you to better predict your future cash flow. We’ll cover some additional ways you can covert drop-in visitors in the upcoming weeks. Stay tuned!


Once you’ve setup recurring memberships, do you have a plan in place to help retain your students? Get your copy of our guide, Five Simple Ways to Improve Student Retention.
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2 Comments

  1. Glen June 26, 2018 at 2:15 am - Reply

    Thanks for the info
    I was wondering how to work out how to decide the pricing for each tiered membership?

    Cheers
    Glen

    • Charles St. John June 28, 2018 at 11:00 am - Reply

      Hi Glen,

      Prices for memberships will vary on your customer demographic and location, and is ultimately up to what you believe is both a fair price and best for your business. However we have surveyed over 100 yoga studios, and averaged the monthly membership price tiers in our 2017 Yoga Studio Benchmark Report, which can serve as a good reference for you.

      You can see these numbers and learn more about the practices of these successful studios in our 2nd Edition 2017 Yoga Benchmark Report, which you can get here:
      https://info.zenplanner.com/yoga-studio-benchmark-report

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