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The Importance of Customer Service in the Fitness Industry

Retention is always a top concern for fitness business owners, and exceptional customer service is a simple way to keep your members coming back for years to come.

By Zen Planner | June 6, 2022

  • Fitness Community Growth Pandemic

The Rhapsody Way: How One Fitness Community Used Empathy to Grow During the Pandemic

Let’s talk to Rhapsody Fitness co-founder and co-owner Alan Shaw to learn how their community saw minimal membership attrition during quarantine, and in fact, gained 10 new members in May and June.

By Zen Planner | August 27, 2020

Member Retention and Win-Backs at Your Fitness Business

Let’s look at these three tips to increase member retention and win-backs at your fitness business.

By Zen Planner | March 31, 2020

5 Reasons Why Members Leave a Gym

These are the 5 most common reasons members leave a gym and what to do about it.

By Zen Planner | May 3, 2019

  • Member Experience

A Member Retention Plan For An Amazing Member Experience

Not only is this system a way to guarantee an amazing experience for your members, but it will form the cornerstone of your member retention plan.

By Zen Planner | April 29, 2019

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