The Importance of Customer Service in the Fitness Industry
Retention is always a top concern for fitness business owners, and exceptional customer service is a simple way to keep your members coming back for years to come.
I’m Coach Kelli, a devoted CrossFit gym owner with 15 years of experience managing my facility, along with owning yoga studios and wellness centers. Beyond the fitness world, I have a passion for cooking, cherish moments with my children and family, and find joy in spending time outside. Having experienced the highs and lows, I’m dedicated to leveraging my expertise to help you grow and succeed on your fitness journey.
Retention is always a top concern for fitness business owners, and exceptional customer service is a simple way to keep your members coming back for years to come.
Let’s look at these three tips to increase member retention and win-backs at your fitness business.
These are the 5 most common reasons members leave a gym and what to do about it.
Not only is this system a way to guarantee an amazing experience for your members, but it will form the cornerstone of your member retention plan.
Things are going well, so it only makes sense to consider selling retail products at your studio too. To help you make your decision we’re going to cover the pros and cons of retail sales.