Gym Member Retention Mistakes That Cost You Money
Truly unavoidable member churn is far less common than the avoidable kind. The good news is that with a little work, gym owners can address avoidable churn and greatly improve their member retention.
Using Local Events to Grow Your Gym
Local events help you take your marketing to the next level. They give you exposure to a large group of people and allow you to connect on a personal level. To help get you started with event marketing, here’s our step-by-step action plan.
Using Empathy to Improve Customer Service: Part 2
When we have respect for a customer’s needs and feelings, we show them we are listening to what is most important to them. When they know they are heard, they will be more willing to listen to what we can do for them.
Using Empathy to Improve Customer Service: Part 1
There are times when feedback is hard to hear, and it can leave us wondering how to respond in a helpful way. In those critical interactions, being able to understand the other person’s needs can help us strengthen and even renew a relationship.
Reports You Should Utilize During Your Onboarding Process
There are several reports within our solution that were specifically designed to help you during your transfer process. Here are my four favorite reports that I recommend using during your transition to Zen Planner.
