Top 3 Gym Member Retention Warning Signs

Having one key member decide to leave can set off a ripple effect. To prevent this from happening, keep a close eye on these common warning signs that someone might be thinking about leaving your gym.

By Kelli Sweeting | December 16, 2016

Operational Excellence Part 2: Welcoming & Exiting Athletes

As you know, first and last impressions are critical. So having a process for welcoming and exiting athletes is an important step in operational excellence. Doing a good job of bringing athletes in and kindly and attentively transitioning them out ensures everyone has a positive and consistent experience, which will lead to better retention and a higher percent of member returns.

By Kelli Sweeting | November 18, 2016