Once CrossFit Wired implemented Zen Planner, Mandy says that she saved about 10-20% of her time that was previously spent on administrative tasks. She notes, “With Zen Planner, my CrossFit clients’ membership payments are taken automatically without me having to check that it’s happening. This has enabled me to focus on coaching rather than worrying about whether or not one of my athletes has an outstanding balance.” She adds, “One thing I’m extremely proud of is the community that we’ve established – everyone is really encouraging, friendly and welcoming, and newbies always fit in right away. There has been some great friendships come out of the box. With Zen Planner as our CrossFit software, I can focus on continuing to build the amazing community that we’ve created.”
Mandy has also been super impressed with Zen Planner’s customer support team. She says, “I think the best thing about Zen Planner is the customer service. I understand that problems happen especially as you get more clients using Zen Planner and more requests are received from clients, however your quick turn around time in solving problems is fantastic! I also really appreciate that Zen Planner always takes the time to hear our requests on changes to help our business.”
When asked if she had advice for other CrossFit owners who may be evaluating fitness software, she says, “Make sure you ask about customer service and also their responsiveness to new product ideas.”
Because of the success of CrossFit Wired with Zen Planner, Mandy continues to recommend Zen Planner to her friends and colleagues. “I always recommend Zen Planner because it is super easy to use, they offer awesome customer service and they are always willing to take product requests based on our requirements. Simply put, Zen Planner rocks!” she enthusiastically notes.