Our Purpose Guides Us

We make business owners successful so that they can transform lives through their unique talents.

Our Core Values Define Who We Are – OHANA

Ohana is Hawaiian for Family, and at Zen Planner we are a family of loving and respectful people who support and guide each other towards being better people. OHANA also represents the values that drive how we choose to work together:

Outstanding Service

We own our internal and external customers’ needs as if they were our own, employing urgency and creativity in how we approach challenges.

Honor

We are sincere, honest and respectful in all of our interactions. We hold each other and ourselves accountable for the commitments that we make.

Anticipate

We anticipate opportunities for innovation and take the risks necessary to go beyond “the big idea” and follow through with the same enthusiasm with which we started.

Nimble

We are entrepreneurs with a passion to move quickly and embrace change willingly. We are forever resourceful and constantly improving.

Active

We fiercely seek ways to share our passion for health and wellness, and our love of life with our families, customers and communities.

Benefits & Culture

Health and Wellness Benefits

  • Company Paid Health Insurance
  • Optional Dental Insurance
  • Company Paid Long-term Disability and Life Insurance
  • Monthly Health Stipend (if not electing company health insurance)
  • Monthly Fitness Stipend for Gym Membership
  • Employee Assistance Plan

Financial Benefits

  • Flex Spending
  • Paid Time Off and Paid Holidays
  • IRA with Company Matching
  • Profit and Interest Units Issued Upon Hire
  • Competitive Salaries
  • Industry Discounts (Workout Clothing, Equipment, Food)

Team Building Activities

  • Team Participation Fun Runs- Rugged Maniac, Muck Run
  • Team CoEd Softball
  • Ping Pong Tournaments
  • Book Clubs
  • Fantasy Football & Final Four Picks
  • Annual Ski and CampingTrips

Casual and Fun Work Environment

  • Happy Hour Fridays
  • Casual Dress Code – T-shirts, Jeans and Workout Clothes
  • Group Fitness Classes
  • Catered Team Lunches
  • Grill and Outdoor Patio
  • “Chug and Learn” Happy Hours for Ongoing Training
  • Unlimited Fresh Fruit and Snacks
  • Indoor Bike Parking Rack
  • Showers and Personal Locker Space
  • Kid’s Playroom for our Children (Van Halen Room: XBOX, Halo 4, Nerf guns, basketball hoop, crayons, matchbox car tracks, and more)
  • Annual Summer Camp for Kids

CAREERS AT ZEN PLANNER

We are always looking for great people who have a passion for fitness, technology and helping our members succeed.
Executive Assistant

Executive Assistant

Zen Planner is a fast-moving technology company based in Highlands Ranch, CO. We provide an all-in-one software for fitness businesses that includes membership management, scheduling, integrated payment processing, email and website templates, that enables our customers grow and nurture their business. Named one of Colorado Companies to Watch for 2013, and currently #2 Best Workplace in the nation, as designated by Outside Magazine.

The Executive Assistant role within our growing company is a position that requires a person who is comfortable wearing many hats. This position will act as the point person for all matters related to the CEO including, but not limited to, board activities, managing meetings, managing CEO’s personal schedule, coordinating events, and a variety of other projects. This individual will also assist the executive team, and manage the Zen Planner office.

Responsibilities:

CEO/Executive Support

  • Anticipate CEO’s needs and proactively bring together appropriate people and resources to support him
  • Compose correspondence requiring knowledge of CEOs views, philosophy, and business matters
  • Do what needs to be done to increase the efficiency of the CEO and make him more productive.
  • Coordinate CEO and other exec team travel
  • Prioritize and manage CEO schedule and calendar
  • When appropriate, act as CEO’s representative to internal and external constituents
  • Manage CEO communications – letters, calls, emails. presentations, etc.
  • Manage executive team and company events – onsite and offsite events
  • Support the executive team with special projects
  • Resolve customer issues as appropriate
  • Coordinate and execute on special projects, as needed

Communication

  • Prepare presentations using and Powerpoint and Prezi
  • Compose, review, and edit communications
  • Basic compilation and manipulation of Excel spreadsheets

Office Management

  • Ensure the office is well managed and building issues are addressed – stocked food, maintenance, space planning, office furniture, HVAC, etc.
  • Manage office budget and expenses
  • Coordinate office supplies and purchasing
  • Coordinate and manage office activities and events
  • Manage building vendors – Iron Mountain, Starbucks, Comcast, etc.

Requirements:

  • Amazing communication skills and the ability to communicate with executives, customers, investors and board members
  • Excellent written and verbal communication skills
  • Experience working in an administrative support role
  • Strong project management skills
  • Positive energy and “can do” attitude
  • Entrepreneurial spirit with strong organization and time management skills
  • High proficiency in MS office suite
  • High level of discretion in order to handle sensitive and confidential information.
  • A healthy sense of urgency
  • Role requires flexibility and occasional availability on nights and weekends for events
  • Ability to take initiative and work independently
  • Bachelor’s degree or equivalent experience

Desired Qualifications:

  • Passion for fitness or sports: i.e. Crossfit, Zumba, Martial Arts, or Yoga
  • Expertise with Prezi
  • Video or photography editing and compiling

Zen Planner is an Awesome Place to Work!

We are a fun and exciting company that cares for our team’s health, happiness and professional growth.

  • Health Insurance -100% company paid option available
  • Life Insurance- 100% company paid
  • Long-term disability insurance- 100% company paid
  • Optional benefits: dental, health and child FSA
  • Paid time off and company paid holidays
  • Retirement with company matching
  • Profit sharing
  • Monthly fitness stipend
  • Tuition reimbursement for fitness certification
  • PTO for volunteer work
  • Casual and fun work environment
  • Company sponsored team events
  • Group fitness classes
  • Catered team lunches and outdoor grill and patio
  • Fruit, snacks, and beverages
  • Kids playroom
  • Indoor bike parking rack and access to showers and locker space

How to get this job…

Please email your resume, salary expectations, and cover letter to careers@zenplanner.com with the subject line: “EA-092014”. We think your cover letter is important and we will read it first. In your cover letter, please answer these questions: 1) Tell us about your strengths and why they make you perfect for this job. 2) What are your personal values? 3) What is the best thing about working with a team? 4) What do you love about fitness? We are very selective in hiring, so please be sure to put thought into your submission if you truly want to join our team. Please, no third-parties, recruiters, or outsourcers.  

About Zen Planner:   Zen Planner is an online member management, billing, and scheduling service that empowers fitness instructors, personal trainers, and athletic coaches to launch and develop successful businesses. Founded in 2006 by experienced technology professionals with a passion for fitness, Zen Planner works closely with its community to develop reliable, user-friendly software that makes running a fitness business simple. Zen Planner helps people manage many areas of their business, including: marketing campaigns, customer relationship management, automated online payments, class and appointment scheduling, event registration, expense tracking, and detailed financial reporting across multiple studios or locations. www.zenplanner.com  

Search Engine Marketing Specialist

Search Engine Marketing Specialist

Zen Planner is a fast-moving technology company based in Highlands Ranch, CO. We provide an all-in-one software for fitness businesses that includes membership management, scheduling, integrated payment processing, email and website templates that enables our customers grow and nurture their business. Named one of Colorado Companies to Watch for 2013, and currently #2 Best Workplace in the nation, as designated by Outside Magazine.

If you’re interested in joining a company driven by a culture of positive energy, empowerment, and continuous improvement, you’ve come to the right place. Currently, we are seeking a Search Engine Specialist to keep our brand front-and-center online and assist in driving leads from our online sources.

  • Are you obsessed with ensuring your company gets “love” from search engines?
  • Do understand all the ins and outs of things like search engine rankings, PPC and optimization?

Then we have a role for you!
Your success will look like the following:

  1. Ensure Zen Planner and all our content is optimized for search following current best practices
  2. Ensure our PPC campaigns are running efficiently and driving quality leads
  3. Analyze and make actionable recommendations for improving the success of our online programs driven by conversions, verticals and customer acquisition.
  4. Strengthen our culture of continuous improvement

Responsibilities:

  • Managing our PPC program
  • Maintaining and optimizing our SEO strategy
  • Optimizing all online content to align with the current strategy
  • Utilizing a combination of best practices and creative problem solving to continually test and improve our online conversion rate
  • Becoming an expert in driving online conversions
  • Assisting with the development and execution of the company’s digital content strategy
  • Assisting with a content framework required to achieve specific SEM and branding goals
  • Measuring and analyzing digital content effectiveness through tools such as Google Analytics
  • Auditing existing website content and revising as needed
  • Working closely with other internal teams including customer service, sales and development

Requirements:

  • 1-3 years of search engine marketing experience
  • 1-2 years experience with Google Analytics or Kissmetrics.
  • 1-2 years experience with Google AdWords or Bing Ads
  • A strong technical ability in order to refine web pages
  • 1- 2 years experience using WordPress
  • Experience using digital marketing and new media tools
  • Experience with the development and implementation of online best practices
  • Outstanding written and verbal communication skills
  • An open mind, and a willingness to test, fail, learn, and adapt
  • An organized team player who performs well independently
  • Ability to multitask, take direction and execute while wearing many hats
  • A confident, adaptable self-starter who thrives in an empowered, fast-paced environment
  • Bachelor’s Degree

Zen Planner is an Awesome Place to Work!

We are a fun and exciting company that cares for our team’s health, happiness and professional growth.

  • Health Insurance -100% company paid option available
  • Life Insurance- 100% company paid
  • Long-term disability insurance- 100% company paid
  • Optional benefits: dental, health and child FSA
  • Paid time off and company paid holidays
  • Retirement with company matching
  • Profit sharing
  • Monthly fitness stipend
  • Tuition reimbursement for fitness certification
  • PTO for volunteer work
  • Casual and fun work environment
  • Company sponsored team events
  • Group fitness classes
  • Catered team lunches and outdoor grill and patio
  • Fruit, snacks, and beverages
  • Kids playroom
  • Indoor bike parking rack and access to showers and locker space

How to get this job…

Please email your resume, salary expectations, and cover letter to careers@zenplanner.com with the subject line: “SEM-092014”. We think your cover letter is important and we will read it first. In your cover letter, please answer these questions: 1) Tell us about your strengths and why they make you perfect for this job. 2) What are your personal values? 3) What is the best thing about working with a team? 4) What do you love about fitness? We are very selective in hiring, so please be sure to put thought into your submission if you truly want to join our team. Please, no third-parties, recruiters, or outsourcers.  

About Zen Planner:   Zen Planner is an online member management, billing, and scheduling service that empowers fitness instructors, personal trainers, and athletic coaches to launch and develop successful businesses. Founded in 2006 by experienced technology professionals with a passion for fitness, Zen Planner works closely with its community to develop reliable, user-friendly software that makes running a fitness business simple. Zen Planner helps people manage many areas of their business, including: marketing campaigns, customer relationship management, automated online payments, class and appointment scheduling, event registration, expense tracking, and detailed financial reporting across multiple studios or locations. www.zenplanner.com  

Software Sales Specialist

Software Sales Specialist

Zen Planner is a fast-moving technology company based in Highlands Ranch, CO. We provide an all-in-one software for fitness businesses that includes membership management, scheduling, integrated payment processing, email and website templates, that enables our customers grow and nurture their business. Named one of Colorado Companies to Watch for 2013, and currently #2 Best Workplace in the nation, as designated by Outside Magazine. We are seeking an energized and talented Software Sales Specialist to work alongside our amazing team who are dedicated to both active lifestyles and to helping small businesses flourish. If you’re interested in joining a company driven by a culture of positive energy, empowerment, and continuous improvement, you’ve come to the right place.

Responsibilities:

  • Authentically and clearly articulate the benefits of Zen Planner’s fitness business management software to prospective clients
  • Manage the customer relationship as a process by tracking all touch points, from prospect to new customer
  • Coordinate all contacts to convert prospects to subscribing customers
  • Accurately represent the entirety of the customer journey beyond the sales process to converted customers
  • Track and record information about prospects and customers to better define the prospect to customer path.

Education & Experience Requirements:

  • At least one year of inside sales experience, preferably in software sales, software as a service (SAAS) and/or health and wellness
  • Strong customer relationship management experience including tracking sales leads from first contact through conversion
  • Proficiency with web technologies and software as a service (SaaS) models
  • Excellent written and verbal communication skills, along with the ability to present demonstrations of software to customers in a consultative sales presentation.
  • Experience with productivity software including word processing, customer relationship management (CRM) and spreadsheet software.
  • Good prioritization and multi-tasking skills and the ability to work in a fast-paced environment
  • Ability to manage daily, weekly and monthly schedules to realize personal and company sales goals
  • Great attention to detail
  • A genuine passion for fitness (CrossFit, martial arts, dance, yoga, etc)
  • Desire to work in a team environment where the success of the whole is dependent on the success of each individual
  • Bachelor’s degree or equivalent work experience

Zen Planner is an Awesome Place to Work!

We are a fun and exciting company that cares for our team’s health, happiness and professional growth.

  • Health Insurance -100% company paid option available
  • Life Insurance- 100% company paid
  • Long-term disability insurance- 100% company paid
  • Optional benefits: dental, health and child FSA
  • Paid time off and company paid holidays
  • Retirement with company matching
  • Profit sharing
  • Monthly fitness stipend
  • Tuition reimbursement for fitness certification
  • PTO for volunteer work
  • Casual and fun work environment
  • Company sponsored team events
  • Group fitness classes
  • Catered team lunches and outdoor grill and patio
  • Fruit, snacks, and beverages
  • Kids playroom
  • Indoor bike parking rack and access to showers and locker space

How to get this job…

Please email your resume, salary expectations, and cover letter to careers@zenplanner.com with the subject line: “Sales-072014”. We think your cover letter is important and we will read it first. In your cover letter, please answer these questions: 1) Tell us about your strengths and why they make you perfect for this job. 2) What are your personal values? 3) What is the best thing about working with a team? 4) What do you love about fitness? We are very selective in hiring, so please be sure to put thought into your submission if you truly want to join our team. Please, no third-parties, recruiters, or outsourcers.   About Zen Planner:   Zen Planner is an online member management, billing, and scheduling service that empowers fitness instructors, personal trainers, and athletic coaches to launch and develop successful businesses. Founded in 2006 by experienced technology professionals with a passion for fitness, Zen Planner works closely with its community to develop reliable, user-friendly software that makes running a fitness business simple. Zen Planner helps people manage many areas of their business, including: marketing campaigns, customer relationship management, automated online payments, class and appointment scheduling, event registration, expense tracking, and detailed financial reporting across multiple studios or locations. www.zenplanner.com  
Senior UX/UI Designer

Senior UX/UI Designer

Zen Planner is a fast-moving technology company based in Highlands Ranch, CO. We provide an all-in-one software for fitness businesses that includes membership management, scheduling, integrated payment processing, email and website templates, that enables our customers grow and nurture their business. Named one of Colorado Companies to Watch for 2013, and currently #2 Best Workplace in the nation, as designated by Outside Magazine. We are seeking an energized and talented Senior UX/UI Designer to work alongside our amazing team who are dedicated to both active lifestyles and to helping small businesses flourish. If you’re interested in joining a company driven by a culture of positive energy, empowerment, and continuous improvement, you’ve come to the right place.

Responsibilities:

  • Interact with stakeholders, application developers, designers, QA teams and product managers to conduct user research, testing and optimization of new and existing UI designs.
  • Coordinate cross-functional design discussions and ensure that all stakeholders, both internal and external to IT, understand the impacts and effects of design decisions.
  • Analyze business requirements to create relevant deliverables, suggest enhancements and provide feedback on best-practice implementation.
  • Work with business users and project managers to understand inefficiencies in existing business applications and recommend solutions.
  • Act as a technical resource and mentor to front-end developers in an effort to improve the overall usability of the functionally being created or modified.
  • Develop wireframes, prototypes, and write design specifications for user interfaces and workflow.
  • Solid knowledge and background using tools of the trade such as Adobe Illustrator, Adobe Photoshop, Microsoft TFS, wire-framing tools, HTML5/CSS3, JQuery UI, and Bootstrap.
  • Experience developing web interfaces for all major browsers such and Chrome, Internet Explorer, Safari and FireFox.
  • Communicate design options with pros and cons to project team and business partners. Work closely with product and solutions managers to facilitate an understanding of deliverables, sizing estimates, and prioritization decisions.
  • Lead internal and external user experience meetings to ensure we develop customer-centric solutions that are highly intuitive and best in class.
  • Ensure all touch points (including apps, portals, and internal platforms) are a coherent and compelling reflection of the product brand strategy and vision; create cohesion, where needed, within the overall brand.

Education & Experience Requirements:

    • Requires a Bachelor’s degree in Computer Science, Graphic Design or related field.
    • 5+ years of relevant experience in UX|UI design, considering human factors and user interactions.
    • Excellent conceptual, analytical, and problem-solving abilities.
    • Expertise in conducting, documenting and presenting findings from user centric research.
    • Experience with storyboarding, mind-mapping and rapid visualization.
    • Expertise in design including layout, typography and color.
    • Experience with Incremental or Iterative SDLC methodologies such as Agile, Scrum, Extreme Programming (XP), etc.
    • Experience in designing web based and mobile based applications for complex business needs.
    • Proven track record of delivering results as an individual contributor, as well as through team collaboration.
    • Ability to create low, mid and high-fidelity prototypes to rapidly explore ideas and complex interactions in the context of the overall product; also, ability to identify when a specific prototype development is appropriate.
    • Outstanding portfolio showing hands-on UX track record: sample artifacts with a discussion of business challenges, constraints, and achievements.
    • Stays up to date on technology and trends.

Knowledge based skills:

    • A self-starter who is energized by the opportunity to create amazing work.
    • Demonstrated excellence with UX/UI skills with a portfolio of past eloquent, intuitive designs.

(A plus: recognitions, promotions and awards to prove it)

  • Mobile application design skills a plus.
  • Great people skills and the ability to collaborate, share knowledge, and promote best practices with development/design teams.
  • Ability to work on multiple projects simultaneously.
  • Microsoft TFS / Team Suite development environments.
  • Commitment to deadlines.
  • Task estimation and risk assessment skills.
  • Creative and can think outside of the box.
  • Excellent communication skills with the ability to articulate technical designs, strategies and problems to management.
  • Excellent Customer service skills.
  • Relentless attention to detail and commitment to delivering superior output.
  • Ability to develop conceptual ideas and execute to a plan.
  • Knowledge of modern best practices for professional UX|UI design.
  • Ability to work independently with little direction and also integrate well into a larger team.
  • Ability to work cross-functionally with multiple teams and find the fastest way to get feedback in front of users.
  • Understanding of UX|UI testing methodologies, including A/B testing, focus groups, etc.
  • Possess a passion for integrating design and technology and creating intuitive and powerful interfaces that
    meet the business users’ needs
  • Strong troubleshooting and problem solving skills

Zen Planner is an Awesome Place to Work!

We are a fun and exciting company that cares for our team’s health, happiness and professional growth.

  • Health Insurance -100% company paid option available
  • Life Insurance- 100% company paid
  • Long-term disability insurance- 100% company paid
  • Optional benefits: dental, health and child FSA
  • Paid time off and company paid holidays
  • Retirement with company matching
  • Profit sharing
  • Monthly fitness stipend
  • Tuition reimbursement for fitness certification
  • PTO for volunteer work
  • Casual and fun work environment
  • Company sponsored team events
  • Group fitness classes
  • Catered team lunches and outdoor grill and patio
  • Fruit, snacks, and beverages
  • Kids playroom
  • Indoor bike parking rack and access to showers and locker space

How to get this job…

Please email your resume, salary expectations, and cover letter to careers@zenplanner.com with the subject line: “UXUI-112014”. We think your cover letter is important and we will read it first. In your cover letter, please answer these questions: 1) Tell us about your strengths and why they make you perfect for this job. 2) What are your personal values? 3) What is the best thing about working with a team? 4) What do you love about fitness? We are very selective in hiring, so please be sure to put thought into your submission if you truly want to join our team. Please, no third-parties, recruiters, or outsourcers.  About Zen Planner:   Zen Planner is an online member management, billing, and scheduling service that empowers fitness instructors, personal trainers, and athletic coaches to launch and develop successful businesses. Founded in 2006 by experienced technology professionals with a passion for fitness, Zen Planner works closely with its community to develop reliable, user-friendly software that makes running a fitness business simple. Zen Planner helps people manage many areas of their business, including: marketing campaigns, customer relationship management, automated online payments, class and appointment scheduling, event registration, expense tracking, and detailed financial reporting across multiple studios or locations. www.zenplanner.com  
Software Developer

Software Developer

Zen Planner is a fast-moving technology company based in Highlands Ranch, CO. We create the online member management system for your local gym, yoga studio, personal trainer, or martial arts school. We were ranked the #2 Best Workplace in the nation in 2013, as designated by Outside Magazine. We were also given the distinction of being one of the Colorado Companies to Watch for 2013.  We have a fun, dynamic workplace, a “work hard – play hard” ethic, an energetic can-do team, and are passionate about the product that we offer.  This is also an environment where we foster active lifestyles. We are seeking an energized and talented Software Developer to work alongside our amazing team who are dedicated to both active lifestyles and to helping small businesses flourish. If you’re interested in joining a company driven by a culture of positive energy, empowerment, and continuous improvement, you’ve come to the right place.

Responsibilities:

  • Deliver world-class software based on Java technologies, from rich UIs to robust backend foundations
  • Become a member of an Agile team, participating in all activities from refinement of acceptance criteria to planning to delivery
  • Create software designs, code, and test automations that keep simplicity in the forefront
  • Participate in team/peer reviews regarding architecture, designs, and code to drive consistency
  • Deliver as a team, verifying that completed user stories meet business expectations and be willing to “team test” as required
  • Be ready to supply bottom-up innovation to the Product team on “what’s possible”
  • Act as subject matter expert for other teams within ZP to ensure optimal software solutions
  • Set a solid technical example, mentoring less experienced team members whenever possible
  • Assist in developing and maintaining automated build and deployment processes
  • Contribute to the ongoing improvement of ZP’s development processes, architecture, and tools
  • Work closely with QA and CM on load/stress testing, automated tests, and deployments
  • Contribute improvements and fixes on the existing platform to maintain function and quality
  • Provide support on troubleshooting production systems when issues are escalated, being committed to excellent customer service
  • All other duties assigned by supervisor/manager
  • Be prepared to work hard, but also pause to celebrate inevitable victories
  • Never rest on laurels, but be ready for challenge and growth every day
  • Be passionate about making your world better

Required Education & Experience:

  • 5+ years experience developing commercial software systems
  • 2+ years experience developing systems using Agile development process (preferably Scrum)
  • Strong computer science foundation and general analytical skills
  • Extensive experience with Java and related third-party libraries
  • Extensive experience with object-oriented programming and design
  • Extensive experience with SQL and relational databases
  • Experience with multi-threaded programming and loosely coupled systems in a high-availability environment
  • Experience with various Enterprise architectures
  • Experience with SaaS delivery platforms
  • Experience with Javascript, JQuery, and CSS
  • Experience with Hibernate, Spring, and Mule
  • Strong software development process knowledge, including re-factoring, unit testing, test-driven development, continuous integration, etc.
  • Experience with web services, service-oriented architectures, and producing externally consumable APIs
  • Experience with web analytics and strong SEO techniques
  • Experience working collaboratively with other developers, testers, and product owners
  • A Bachelor’s or Master’s degree in CS or related field is nice, but aptitude and experience trump. We find that the best software developers come from many diverse backgrounds

Desired Qualifications:

  • Server-side languages such as CFML, Python, or PHP
  • NoSQL Databases
  • Templating engines or embedded CMS
  • Responsive design integration
  • Git, GitHub, and/or Jira
  • Public cloud APIs and hosting
  • CRM integration
  • Native mobile development for iOS and/or Android
  • Passion for fitness or sports: i.e. Crossfit, Zumba, Martial Arts, or Yoga
  • Prior experience as a fitness instructor, personal trainer
  • Prior experience using member management software

Zen Planner is an Awesome Place to Work!

We are a fun and exciting company that cares for our team’s health, happiness and professional growth.

  • Health Insurance -100% company paid option available
  • Life Insurance- 100% company paid
  • Long-term disability insurance- 100% company paid
  • Optional benefits: dental, health and child FSA
  • Paid time off and company paid holidays
  • Retirement with company matching
  • Profit sharing
  • Monthly fitness stipend
  • Tuition reimbursement for fitness certification
  • PTO for volunteer work
  • Casual and fun work environment
  • Company sponsored team events
  • Group fitness classes
  • Catered team lunches and outdoor grill and patio
  • Fruit, snacks, and beverages
  • Kids playroom
  • Indoor bike parking rack and access to showers and locker space

How to get this job:

Please email your resume, salary expectations, and cover letter to careers@zenplanner.com with the subject line: “Software Developer-062014”. We think your cover letter is important and we will read it first. In your cover letter, please answer these questions: 1) Tell us about your strengths and why they make you perfect for this job. 2) What lessons have you learned from challenges with technology? 3) What is the best thing about working with a team? 4) What do you love about fitness? We are very selective in hiring, so please be sure to put thought into your submission if you truly want to join our team. Please, no third-parties, recruiters, or outsourcers
Market Development Representative

Market Development Representative

Zen Planner is a fast-moving technology company based in Highlands Ranch, CO. We create the online member management system for your local gym, yoga studio, personal trainer, or martial arts school. We are currently the #2 Best Workplace in the nation, as designated by Outside Magazine. We were also given the distinction of being one of the Colorado Companies to Watch for 2013. Currently, we are seeking a talented Market Development Representative to help grow our business by generating sales-ready leads. This person will identify, initiate, and nurture relationships, both over the phone and via e-mail, while qualifying sales opportunities for our Sales Associates. This is an entry-level role, but it is a high-profile position for an assertive self-directed individual seeking to fast track their sales career. Candidates must be able to hit the ground running and produce immediate results.

Responsibilities:

  • Manage a high volume of outbound calls to warm marketing lists, working to uncover sales opportunities
  • Collect and record the contact information of prospects and leads
  • Navigate corporate structures to identify decision makers and determine buying process
  • Identify prospect’s business needs and goals to determine solution
  • Work closely with Sales Manager to increase close ratio and number of new customers
  • Set up product demonstration appointments for the Sales Associates
  • Assist on sales calls as subject matter expert
  • Able to build strong networks in and outside the organization
  • Strong communication and organizational skills

Requirements

  • Computer and software skills for efficient research, documentation, and information management
  • Ability to gather information verbally and in writing
  • Entrepreneurial spirit
  • Knowledge of sales and marketing principles and strategies
  • Demonstrated ability to develop qualified appointments
  • Excellent telephone sales personality skills
  • Reliable, strong work ethic and able to work independently
  • Strong organization and time management skills
  • Ability to handle rejections and educate prospects in a consultative manner
  • Bachelors Degree

Additional experience with any of the following is a plus:

  • Passion for fitness or sports: i.e. Crossfit, Zumba, Martial Arts, or Yoga
  • Prior experience as a fitness instructor, personal trainer
  • Prior experience using member management software

Zen Planner is an Awesome Place to Work!

The benefits of joining our team are many.  We are a super fun and exciting company that cares for our team’s happiness and professional growth.  Some in office things we enjoy include:

  • Casual, Fun Work Environment (T-shirt and Jeans could constitute a dress code)
  • Kid’s Playroom for our Children (Van Halen Room: XBOX, Halo 4, nerf guns, basketball hoop, crayons, matchbox car tracks, and more)
  • Happy Hour Fridays
  • Group Fitness Classes
  • Catered Team Lunches
  • Grill and outdoor patio
  • Unlimited Fresh Fruit and Snacks
  • Team Participation in Sports and 5Ks
  • In Office Lending Library & Book Clubs
  • Ping Pong Table, Dart Board – with fun tournaments
  • Indoor Bike Parking Rack for our commuters and recreational riders
  • Showers and personal locker space
  • Holiday Celebrations, Superbowl Parties, Team Trips and Adventures, and much more

How to get this job:

Please email your resume, salary expectations, and cover letter to careers@zenplanner.com. We are very selective in hiring, so please be sure to put thought into your submission if you truly want to join our team. In your cover letter, please answer these questions:

  1. What’s the best thing about working with a team?
  2. What do you least like about technology?
  3. Tell us about your strengths and why they make you perfect for this job.
  4. What do you love about fitness?

We think your cover letter is much more important than your resume and we’ll read them first. If you don’t cover these questions in your cover letter, then your application will not be considered. Please email your application with subject line: MDR-082014. Please, no third-parties, recruiters, or outsourcers.  About Zen Planner: Zen Planner is an online member management, billing, and scheduling service that empowers fitness instructors, personal trainers, and athletic coaches to launch and develop successful businesses. Founded in 2006 by experienced technology professionals with a passion for fitness, Zen Planner works closely with its community to develop reliable, user-friendly software that makes running a fitness business simple. Zen Planner helps people manage many areas of their business, including: marketing campaigns, customer relationship management, automated online payments, class and appointment scheduling, event registration, expense tracking, and detailed financial reporting across multiple studios or locations. www.zenplanner.com

Member Advocate - Service Lead

Member Advocate – Service Lead

Zen Planner is a fast-moving technology company based in Highlands Ranch, CO. We create the online member management system for your local gym, yoga studio, personal trainer, or martial arts school. We are currently the #2 Best Workplace in the nation, as designated by Outside Magazine. We were also given the distinction of being one of the Colorado Companies to Watch for 2013.

Job Description:

The Member Advocate position in the Zen Planner customer service team acts as a gatekeeper and front-line researcher of all incoming technical support issues. Advocates assist with the onboarding process, resolve technical issues as efficiently and as quickly as possible, and are committed to providing the best possible Zen Planner service. This is a full-time position, based in our main office in Highlands Ranch. The hours for this position will be 10:00am to 7:00pm.

Responsibilities:

  • Become an expert Zen Planner user and stay on top of changes in each release
  • Work as a consultative partner to your customer, building rapport and providing direction
  • Handle inbound technical support issues via phone or emails from customers
  • Identify, diagnose and resolve Zen Planner technical and usage issues
  • Prioritize issues and escalate actionable items to the development team
  • Provide valuable “front line” feedback on bugs and enhancements
  • Create and track bugs and enhancements using Zen Planner’s support tools
  • Validate reported issues using testing techniques and tools
  • Provide ongoing support for acceptance testing
  • Strive to attain high customer satisfaction ratings consistently
  • Seek and recommend ideas to help cultivate the Zen Planner Knowledge Base
  • Help develop, improve and implement Standard Operating Procedures

Required Skills and Experience:

  • Two or three years of demonstrated excellence in customer service
  • Genuine commitment to delivering a best-in-class online service
  • Ability to work closely and effectively with others
  • Strong organization, time-management, and planning skills
  • Excellent verbal and written communication skills
  • Ability to multi-task, attention to detail

Additional experience with any of the following is a plus:

  • Passion for fitness or sports: i.e. Crossfit, Zumba, Martial Arts, or Yoga
  • Prior experience as a fitness instructor, personal trainer
  • Prior experience using member management software

Zen Planner is an Awesome Place to Work!

The benefits of joining our team are many.  We are a super fun and exciting company that cares for our team’s happiness and professional growth.  Some in office things we enjoy include:

  • Casual, Fun Work Environment (T-shirt and Jeans could constitute a dress code)
  • Kid’s Playroom for our Children (Van Halen Room: XBOX, Halo 4, nerf guns, basketball hoop, crayons, matchbox car tracks, and more)
  • Happy Hour Fridays
  • Group Fitness Classes
  • Catered Team Lunches
  • Grill and outdoor patio
  • Unlimited Fresh Fruit and Snacks
  • Team Participation in Sports and 5Ks
  • In Office Lending Library & Book Clubs
  • Ping Pong Table, Dart Board – with fun tournaments
  • Indoor Bike Parking Rack for our commuters and recreational riders
  • Showers and personal locker space
  • Holiday Celebrations, Superbowl Parties, Team Trips and Adventures, and much more

How to get this job:

Please email your resume, salary expectations, and cover letter. In your cover letter, please answer these questions: 1) What’s the best thing about working with a team? 2) What lessons have you learned from challenges with technology? 3) How does your interest in our organization fit in to your long term goals? 4) What do you love about fitness? We think your cover letter is much more important than your resume and we’ll read them first. If you don’t cover these questions in your cover letter, then your application will not be considered. Please email your application to: careers@zenplanner.com, subject: Member Advocate – Service. Please, no third-parties, recruiters, or outsourcers — your emails will be mocked then deleted. About Zen Planner: Zen Planner is an online member management, billing, and scheduling service that empowers fitness instructors, personal trainers, and athletic coaches to launch and develop successful businesses. Founded in 2006 by experienced technology professionals with a passion for fitness, Zen Planner works closely with its community to develop reliable, user-friendly software that makes running a fitness business simple. Zen Planner helps people manage many areas of their business, including: marketing campaigns, customer relationship management, automated online payments, class and appointment scheduling, event registration, expense tracking, and detailed financial reporting across multiple studios or locations. www.zenplanner.com

 

Our Company Awards

Outside Magazine’s #2 Best Workplace, 2013

O.C. Tanner’s “Coolest Workplace” Denver/Boulder, 2013

Colorado Companies To Watch, 2013

Send us your story

While we are certainly interested in your skills and accomplishments, we also want to know what your goals are and what drives you! (Submit your resume or cover letter to careers@zenplanner.com not here)
Contact Us

Feel free to send us an email and we'll get back to you, asap.

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