PURPOSE

We make businesses wildly successful – to transform the hearts, minds, and bodies of their communities.

CORE VALUES & BELIEFS

Ohana is the concept of an extended family, bound together to create something larger than ourselves.
At Zen Planner, we are loving and respectful people who support, inspire and guide each other towards being an extraordinary team.
OHANA represents how we choose to work together:

Outstanding Service

We take ownership of our internal and external customers’ needs, delivering solutions with creativity and urgency.

Honor

We are authentic, transparent and accountable in all of our interactions.

Anticipate

We think ahead, innovate and take action to exceed expectations.

Nimble

We are agile entrepreneurs who experiment, constantly improve and embrace change.

Active

We are fully present, support each other, and engage our community in our pursuit of health, wellness and love of life.
We apply the OHANA values every day to create a fun and fulfilling environment of success.

Benefits & Culture

Health and Wellness Benefits

  • Company Paid Health Insurance
  • Optional Dental and Vision Insurance
  • Company Paid Long-term Disability and Life Insurance
  • Monthly Health Stipend (if not electing company health insurance)
  • Monthly Fitness Stipend for Gym Membership
  • Employee Assistance Plan

Financial Benefits

  • Flex Spending
  • Paid Time Off and Paid Holidays
  • IRA with Company Matching
  • Profit and Interest Units Issued Upon Hire
  • Competitive Salaries

Team Building Activities

  • Team Participation Fun Runs- Rugged Maniac, Muck Run
  • Team CoEd Softball
  • Ping Pong Tournaments
  • Book Clubs
  • Fantasy Football & Final Four Picks
  • Annual Ski and CampingTrips

Casual and Fun Work Environment

  • Happy Hour Fridays
  • Casual Dress Code – T-shirts, Jeans and Workout Clothes
  • Group Fitness Classes
  • Catered Team Lunches
  • Grill and Outdoor Patio
  • “Drink and Think” Happy Hours for Ongoing Training
  • Unlimited Fresh Fruit and Snacks
  • Indoor Bike Parking Rack
  • Showers and Personal Locker Space
  • Kid’s Playroom for our Children (Van Halen Room: XBOX, Halo 4, Nerf guns, and more)

ZEN PLANNER CAREERS

We are always looking for great people who have a passion for fitness, technology and helping our members succeed.
Director of Customer Success

DIRECTOR OF CUSTOMER SUCCESS

Zen Planner is a fast-moving technology company based in Highlands Ranch, CO. We provide an all-in-one software for fitness businesses that includes membership management, scheduling, integrated payment processing, email and website templates, that enables our customers to grow and nurture their business. Recognized as one of the Best Workplace in the nation, as designated by Outside Magazine in 2013 and 2014; and named one of the National Best and Brightest places to work in 2014.

We are seeking an organized and outgoing Director of Customer Success to work alongside our amazing team who is dedicated to both active lifestyles and to helping small businesses flourish. If you’re interested in joining a company driven by a culture of positive energy, empowerment, and continuous improvement, you’ve come to the right place.

RESPONSIBILITIES:
  • Attract, grow and lead a world-class Customer Success team
  • Manage all customer success activities including customer support, onboarding and account management
  • Increase customer engagement, satisfaction, and advocacy
  • Increase customer retention and customer adoption of key product features through predictive analysis and the design of impactful customers success programs
  • Influence lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Manage complex customer concerns and escalations. Orchestrate resources and tactics to address them
  • Create rapid onboarding process for new customers
  • Utilize technology, both internal and external, to drive a cutting edge Customer Success organization
  • Exude passion about providing service and driving growth, as well as customer satisfaction and loyalty
  • Identify opportunities for continuous improvement through internal resources, customer feedback and industry best practices
  • Support Customer Advocate Senior Manager in growing and running the Executive Advocacy Program
  • Foster collaboration and strategy within team and across customer lifecycle
  • Encourage continuous learning within team
  • Tightly align with other internal departments, such as Product Management and Marketing, to deliver exceptional proactive customer service
  • Drive company-wide definition of ideal customer and evangelize Customer Success across the organization
  • Develop appropriate metrics and key indicators to drive predictability and identify opportunities for improvement
  • Create company-wide customer feedback loop
  • Enhance effectiveness and efficiency through technology
REQUIREMENTS:
  • 5-10 years of total experience in a customer facing and/or operations role
  • At least one year experience in leading a team of Customer Success professionals and/or Account Managers in a rapid, high-growth environment. SaaS/tech company
  • experience preferred
  • Strong analytical ability combined with the ability to act quickly
  • Strong program management skills
  • Ability to influence through persuasion, negotiation, and consensus building
  • Strong empathy for customers AND passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models – SaaS business experience a bonus
  • Analytical and process-oriented mindset
  • Experience with Gainsight, Totango, Preact, Bluenose, or other Customer Success technologies a plus
  • Excellent communication and presentation skills
  • Some travel required
  • Bachelor’s degree required and MBA preferred
ZEN PLANNER BENEFITS:
We are a fun and exciting company that cares for our team’s health, happiness and professional growth.

  • Health Insurance -100% company paid option available
  • Life Insurance- 100% company paid premium
  • Long-term disability insurance- 100% company paid premium
  • Optional benefits: dental, vision, health and child FSA
  • Paid time off and company paid holidays
  • Retirement with company matching
  • Profit sharing
  • Monthly fitness stipend
  • Tuition reimbursement for fitness certification
  • PTO for volunteer work
  • Casual and fun work environment
  • Company sponsored team events
  • Group fitness classes
  • Catered team lunches and outdoor grill and patio
  • Fruit, snacks, and beverages
  • Kids playroom
  • Indoor bike parking rack and access to showers and locker space
INTRODUCE YOURSELF:
We want to meet you! This can be in the form of a cover letter, a 2-minute video, or whatever other clever way you can think of to introduce yourself. In your introduction, please answer these questions and email it, along with your resume and salary expectations, to careers@zenplanner.com with the subject line: “Director Customer Success-2015”.

1) Tell us about your strengths and why they make you perfect for this job.
2) What lessons have you learned from challenges with technology?
3) What is the best thing about working with a team?
4) What are you passionate about?

We are very selective in hiring, so please be sure to put thought into your submission if you truly want to join our team.

Third-parties, recruiters, or outsourcers: We will call you if we want to partner.

Senior Software Developer

SENIOR SOFTWARE DEVELOPER

Zen Planner is a fast-moving technology company based in Highlands Ranch, CO. We provide an all-in-one software for fitness businesses that includes membership management, scheduling, integrated payment processing, email and website templates, that enables our customers grow and nurture their business. Recognized as one of the Best Workplace in the nation, as designated by Outside Magazine in 2013 and 2014; and named one of the National Best and Brightest places to work in 2014.

We are seeking an energized and talented Software Developer to work alongside our amazing team who are dedicated to both active lifestyles and to helping small businesses flourish. If you’re interested in joining a company driven by a culture of positive energy, empowerment, and continuous improvement, you’ve come to the right place.

RESPONSIBILITIES:
  • Deliver world-class software based on Java technologies, from rich UIs to robust backend foundations
  • Become a member of an Agile team, participating in all activities from refinement of acceptance criteria to planning to delivery
  • Create software designs, code, and test automations that keep simplicity in the forefront
  • Participate in team/peer reviews regarding architecture, designs, and code to drive consistency
  • Deliver as a team, verifying that completed user stories meet business expectations and be willing to “team test” as required
  • Be ready to supply bottom-up innovation to the Product team on “what’s possible”
  • Act as subject matter expert for other teams within ZP to ensure optimal software solutions
  • Set a solid technical example, mentoring less experienced team members whenever possible
  • Assist in developing and maintaining automated build and deployment processes
  • Contribute to the ongoing improvement of ZP’s development processes, architecture, and tools
  • Work closely with QA and CM on load/stress testing, automated tests, and deployments
  • Contribute improvements and fixes on the existing platform to maintain function and quality
  • Provide support on troubleshooting production systems when issues are escalated, being committed to excellent customer service
  • All other duties assigned by supervisor/manager
  • Be prepared to work hard, but also pause to celebrate inevitable victories
  • Never rest on laurels, but be ready for challenge and growth every day
  • Be passionate about making your world better
REQUIREMENTS:
  • 5+ years experience developing commercial software systems
  • 2+ years experience developing systems using Agile development process (preferably Scrum)
  • Strong computer science foundation and general analytical skills
  • Extensive experience with Java and related third-party libraries
  • Extensive experience with object-oriented programming and design
  • Extensive experience with SQL and relational databases
  • Experience with multi-threaded programming and loosely coupled systems in a high-availability environment
  • Experience with various Enterprise architectures
  • Experience with SaaS delivery platforms
  • Experience with Javascript, JQuery, and CSS
  • Experience with Hibernate, Spring, and Mule
  • Strong software development process knowledge, including re-factoring, unit testing, test-driven development, continuous integration, etc.
  • Experience with web services, service-oriented architectures, and producing externally consumable APIs
  • Experience with web analytics and strong SEO techniques
  • Experience working collaboratively with other developers, testers, and product owners
  • A Bachelor’s or Master’s degree in CS or related field is nice, but aptitude and experience trump. We find that the best software developers come from many diverse backgrounds
BONUS POINTS:
  • Server-side languages such as CFML, Python, or PHP
  • NoSQL Databases
  • Templating engines or embedded CMS
  • Responsive design integration
  • Git, GitHub, and/or Jira
  • Public cloud APIs and hosting
  • CRM integration
  • Native mobile development for iOS and/or Android
  • Passion for fitness or sports: i.e. Crossfit, Zumba, Martial Arts, or Yoga
  • Prior experience as a fitness instructor, personal trainer
  • Prior experience using member management software
ZEN PLANNER BENEFITS:
We are a fun and exciting company that cares for our team’s health, happiness and professional growth.

  • Health Insurance -100% company paid option available
  • Life Insurance- 100% company paid premium
  • Long-term disability insurance- 100% company paid premium
  • Optional benefits: dental, vision, health and child FSA
  • Paid time off and company paid holidays
  • Retirement with company matching
  • Profit sharing
  • Monthly fitness stipend
  • Tuition reimbursement for fitness certification
  • PTO for volunteer work
  • Casual and fun work environment
  • Company sponsored team events
  • Group fitness classes
  • Catered team lunches and outdoor grill and patio
  • Fruit, snacks, and beverages
  • Kids playroom
  • Indoor bike parking rack and access to showers and locker space
INTRODUCE YOURSELF:
We want to meet you! This can be in the form of a cover letter, a 2-minute video, or whatever other clever way you can think of to introduce yourself. In your introduction, please answer these questions and email it, along with your resume and salary expectations, to careers@zenplanner.com with the subject line: “Software Developer-042015”.

1) Tell us about your strengths and why they make you perfect for this job.
2) What lessons have you learned from challenges with technology?
3) What is the best thing about working with a team?
4) What are you passionate about?

We are very selective in hiring, so please be sure to put thought into your submission if you truly want to join our team.

Third-parties, recruiters, or outsourcers: We will call you if we want to partner.

Entry Level Sales

ENTRY LEVEL SALES

Zen Planner is a fast-moving technology company based in Highlands Ranch, CO. We provide an all-in-one software for fitness businesses that includes membership management, scheduling, integrated payment processing, email and website templates, that enables our customers grow and nurture their business. Recognized as one of the Best Workplace in the nation, as designated by Outside Magazine in 2013 and 2014; and named one of the National Best and Brightest places to work in 2014.

We are seeking an energized and talented Market Development Representative to work alongside our amazing sales team who are dedicated to both active lifestyles and to helping small businesses flourish. If you’re interested in joining a company driven by a culture of positive energy, empowerment, and continuous improvement, you’ve come to the right place.

RESPONSIBILITIES:
  • Manage a high volume of outbound calls to warm marketing lists, working to uncover sales opportunities
  • Collect and record the contact information of prospects and leads
  • Navigate corporate structures to identify decision makers and determine buying process
  • Identify prospect’s business needs and goals to determine solution
  • Work closely with Sales Manager to increase close ratio and number of new customers
  • Set up product demonstration appointments for the Sales Associates
  • Assist on sales calls as subject matter expert
  • Able to build strong networks in and outside the organization
  • Strong communication and organizational skills
REQUIREMENTS
  • Computer and software skills for efficient research, documentation, and information management
  • Ability to gather information verbally and in writing
  • Entrepreneurial spirit
  • Knowledge of sales and marketing principles and strategies
  • Demonstrated ability to develop qualified appointments
  • Excellent telephone sales personality skills
  • Reliable, strong work ethic and able to work independently
  • Strong organization and time management skills
  • Ability to handle rejections and educate prospects in a consultative manner
  • Bachelors Degree

Additional experience with any of the following is a plus:

  • Passion for fitness or sports: i.e. Crossfit, Zumba, Martial Arts, or Yoga
  • Prior experience as a fitness instructor, personal trainer
  • Prior experience using member management software
ZEN PLANNER BENEFITS:
We are a fun and exciting company that cares for our team’s health, happiness and professional growth.

  • Health Insurance -100% company paid option available
  • Life Insurance- 100% company paid premium
  • Long-term disability insurance- 100% company paid premium
  • Optional benefits: dental, vision, health and child FSA
  • Paid time off and company paid holidays
  • Retirement with company matching
  • Profit sharing
  • Monthly fitness stipend
  • Tuition reimbursement for fitness certification
  • PTO for volunteer work
  • Casual and fun work environment
  • Company sponsored team events
  • Group fitness classes
  • Catered team lunches and outdoor grill and patio
  • Fruit, snacks, and beverages
  • Kids playroom
  • Indoor bike parking rack and access to showers and locker space.
INTRODUCE YOURSELF:
We want to meet you! This can be in the form of a cover letter, a 2-minute video, or whatever other clever way you can think of to introduce yourself. In your introduction, please answer these questions and email it, along with your resume and salary expectations, to careers@zenplanner.com with the subject line: “MDR-2015”.

1) Tell us about your strengths and why they make you perfect for this job.
2) What lessons have you learned from challenges with technology?
3) What is the best thing about working with a team?
4) What are you passionate about?

We are very selective in hiring, so please be sure to put thought into your submission if you truly want to join our team.

Third-parties, recruiters, or outsourcers: We will call you if we want to partner.

Customer Advocate

CUSTOMER ADVOCATE

Zen Planner is a fast-moving technology company based in Highlands Ranch, CO. We provide an all-in-one software for fitness businesses that includes membership management, scheduling, integrated payment processing, email and website templates, that enables our customers grow and nurture their business. Recognized as one of the Best Workplace in the nation, as designated by Outside Magazine in 2013 and 2014; and named one of the National Best and Brightest places to work in 2014.

We are seeking an energized and talented Customer Advocate to work alongside our amazing team who are dedicated to both active lifestyles and to helping small businesses flourish. If you’re interested in joining a company driven by a culture of positive energy, empowerment, and continuous improvement, you’ve come to the right place.

JOB DESCRIPTION:
The Customer Advocate position in the Zen Planner customer service team acts as a gatekeeper and front-line researcher of all incoming technical support issues. Advocates assist with the onboarding process, resolve technical issues as efficiently and as quickly as possible, and are committed to providing the best possible Zen Planner service. This is a full-time position, based in our main office in Highlands Ranch. The hours for this position will be 10:00am to 7:00pm.
RESPONSIBILITIES:
  • Become an expert Zen Planner user and stay on top of changes in each release
  • Work as a consultative partner to your customer, building rapport and providing direction
  • Handle inbound technical support issues via phone or emails from customers
  • Identify, diagnose and resolve Zen Planner technical and usage issues
  • Prioritize issues and escalate actionable items to the development team
  • Provide valuable “front line” feedback on bugs and enhancements
  • Create and track bugs and enhancements using Zen Planner’s support tools
  • Validate reported issues using testing techniques and tools
  • Provide ongoing support for acceptance testing
  • Strive to attain high customer satisfaction ratings consistently
  • Seek and recommend ideas to help cultivate the Zen Planner Knowledge Base
  • Help develop, improve and implement Standard Operating Procedures
REQUIREMENTS:
  • Two or three years of demonstrated excellence in customer service
  • Genuine commitment to delivering a best-in-class online service
  • Ability to work closely and effectively with others
  • Strong organization, time-management, and planning skills
  • Excellent verbal and written communication skills
  • Ability to multi-task, attention to detail

Additional experience with any of the following is a plus:

  • Passion for fitness or sports: i.e. Crossfit, Zumba, Martial Arts, or Yoga
  • Prior experience as a fitness instructor, personal trainer
  • Prior experience using member management software
ZEN PLANNER BENEFITS:
We are a fun and exciting company that cares for our team’s health, happiness and professional growth

  • Health Insurance -100% company paid option available
  • Life Insurance- 100% company paid premium
  • Long-term disability insurance- 100% company paid premium
  • Optional benefits: dental, vision, health and child FSA
  • Paid time off and company paid holidays
  • Retirement with company matching
  • Profit sharing
  • Monthly fitness stipend
  • Tuition reimbursement for fitness certification
  • PTO for volunteer work
  • Casual and fun work environment
  • Company sponsored team events
  • Group fitness classes
  • Catered team lunches and outdoor grill and patio
  • Fruit, snacks, and beverages
  • Kids playroom
  • Indoor bike parking rack and access to showers and locker space.
INTRODUCE YOURSELF:
We want to meet you! This can be in the form of a cover letter, a 2-minute video, or whatever other clever way you can think of to introduce yourself. In your introduction, please answer these questions and email it, along with your resume and salary expectations, to careers@zenplanner.com with the subject line: “Customer Advocate-2015”.

1) Tell us about your strengths and why they make you perfect for this job.
2) What lessons have you learned from challenges with technology?
3) What is the best thing about working with a team?
4) What are you passionate about?

We are very selective in hiring, so please be sure to put thought into your submission if you truly want to join our team.

Third-parties, recruiters, or outsourcers: We will call you if we want to partner.

 

Our Company Awards

Outside Magazine’s #6 Best Workplace, 2014

Built in Colorado, 2014

101 Best and Brightest list for 2014

Lead 411 2014, Hottest Colorado Company

Send us your story

While we are certainly interested in your skills and accomplishments, we also want to know what your goals are and what drives you! (Submit your resume or cover letter to careers@zenplanner.com not here)
Contact Us

Feel free to send us an email and we'll get back to you, asap.

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