Last year, we have released the revolutionary Member App for Android and Apple devices. While this app has been a huge success, we’ve heard from many of our customers that there was something missing… A Staff App.
We took this feedback to heart and are excited to announce that the wait is almost over. Our exciting new Staff App will soon be available, allowing coaches, instructors and teachers to better manage the daily operations of your fitness business from the palm of their hands.
Through a simple interface, this app makes it easier to onboard new staff members, and allows existing staff members to spend more time with your members or students. This new app offers the ability for instructors and coaches to:
View Your Full Schedule
Staff members can see everything currently scheduled on the calendar – classes, appointments, events and tests – for any day they choose. Staff members can also filter the calendar to only see the items where they are assigned as the Primary or Assistant Instructor. Class capacity information is displayed when viewing the calendar, allowing staff members to better plan their day around expected traffic.
Class Management and Alerts
See the name and photo for people who plan to attend a specific class or session, or are eligible to participate. Once these individuals arrive, staff members can check them in with a single click. If a certain customer has an issue with their account (unpaid bills, expired memberships, etc.), the staff member will see an alert when they try to check that person in.
These alerts will properly notify your staff members when a customer’s profile requires attention. The result is a better-trained staff, customers getting the immediate attention they need when an issue arises, and improved efficiency for the operations that staff members spend the most time on.